CANTIKA DEWI PURNAMA PUTRI; IGNATIUS HARI SANTOSO. IMPLEMENTATION OF KLAUS’S CUSTOMER EXPERIENCE QUALITY CONCEPT ON INTENTION TO SWITCH NEXA INTERNET CUSTOMERS TO OTHER INTERNET PROVIDER. Jurnal Ekonomi, [S. l.], v. 12, n. 04, p. 230–239, 2023. Disponível em: https://www.ejournal.seaninstitute.or.id/index.php/Ekonomi/article/view/2657. Acesso em: 9 may. 2026.