SIHOMBING, D. J. C. Agile-Based CRM System Development to Improve Customer Satisfaction in Cargo Companies. Jurnal Ekonomi, [S. l.], v. 13, n. 01, p. 2344–2353, 2024. Disponível em: https://www.ejournal.seaninstitute.or.id/index.php/Ekonomi/article/view/4247. Acesso em: 25 may. 2026.